Ziphii Privacy Policy
Effective: July 2, 2024
This Privacy Policy outlines how Ziphii collects, uses, and discloses your information. It also details your options regarding the use of your personal information, including how you can object to certain uses, and how you can access and update your information.
Got any questions or concerns about this Privacy Policy or about how Ziphii processes your information? You can email us via privacy@ziphii.com.
Table of Contents
Information We Collect
Ziphii strives to only collect information that is necessary to enhance your experience with our platform. The information we collect depends on your interactions with us and includes the following categories:
- General Data: This includes your name, email address, phone number, and other basic contact information.
- Log Files: We collect log data when you use our services, such as your IP address, browser type, operating system, referring URLs, and pages visited.
- Account Information: When you create an account, we collect details such as your username, password, and profile information.
- Contact Information: This includes information you provide when you contact us for support or inquiries, such as your name, email address, and any messages you send.
- Payment Information: For processing transactions, we collect payment details, including credit card information, billing address, and transaction history.
- Transaction Information: Details of transactions you carry out through our services, including purchase history and transaction amounts.
- Usage Data: Information about how you use our platform, including your interactions with our services, preferences, and engagement patterns.
- Government ID Data: In certain circumstances, we may collect government-issued identification data for verification purposes.
- Location Information: We collect data about your location, either provided by you or derived from your device, to offer location-based services.
Please be aware that this Privacy Policy does not cover how third parties process your information when you use any third-party integrations available through our services. For details on their privacy and data protection practices, please visit the websites of those third parties directly.
How We Use Your Information
At Ziphii, we use your information for various purposes to ensure the best experience with our platform. The following outlines the uses of your information:
To Provide our Services:
- Operating, maintaining, and improving our platform.
- Ensuring technical functionality and performance.
- Providing and delivering requested products and services.
To Process Transactions:
- Processing payments and completing transactions.
- Managing billing and account management activities.
- Providing customer support and resolving transaction-related issues.
For Fraud Prevention:
- Monitoring and detecting fraudulent activities and transactions.
- Implementing security measures to protect against unauthorized access.
- Conducting risk assessments and investigations.
To Facilitate Communication with You:
- Sending service-related communications, such as account verification, updates, and security alerts.
- Responding to inquiries, requests, and feedback.
- Providing information about new features, promotions, and other news about Ziphii.
To Provide a Personalized Experience:
- Tailoring your experience based on preferences, interests, and interactions.
- Offering personalized content, recommendations, and advertisements.
- Analyzing usage patterns to improve the user experience.
For Compliance with the Law:
- Complying with legal obligations, regulations, and industry standards.
- Responding to lawful requests from public authorities and government agencies.
- Enforcing our terms of service, policies, and agreements.
Analytics and Research:
- Conducting data analysis and research to improve our services.
- Identifying trends and usage patterns to enhance our offerings.
- Developing new features and functionalities based on user behavior.
Marketing and Advertising:
- Promoting our services and offerings through targeted marketing campaigns.
- Sending promotional materials and newsletters.
- Measuring the effectiveness of marketing efforts and adjusting strategies accordingly.
Internal Operations:
- Managing and operating our internal business processes.
- Conducting audits, data analysis, and troubleshooting.
- Ensuring the security and integrity of our systems and data.
Customer Support:
- Providing assistance and support for service-related issues.
- Resolving technical problems and responding to service inquiries.
- Enhancing customer service experiences based on feedback and interactions.
Disclosing Your Information
At Ziphii, we take your privacy seriously and only disclose your personal data under specific circumstances. Below is a detailed outline of how and when we may share your information:
- Third Parties Designated by You: We may disclose your personal data to third parties if you have given your explicit consent or direction to do so.
- Service Providers Acting on Our Behalf: We share your information with trusted service providers who perform services on our behalf, such as payment processing, data analysis, customer support, and marketing assistance. These service providers are contractually obligated to protect your data and use it only for the purposes specified by Ziphii.
- Developers/Publishers for Subscriptions: If you subscribe to services or products provided by developers or publishers through our platform, we may share your personal information with them to facilitate the delivery of those services or products. These third parties are responsible for their own privacy practices, and we encourage you to review their privacy policies.
- Legal Investigations and Compliance: We may disclose your personal data in response to legal processes, such as court orders, subpoenas, or government requests, to comply with relevant laws and regulations. This includes cooperating with law enforcement or other governmental authorities to investigate and prevent illegal activities.
- Protecting Rights and Property: We may share your information to protect the rights, property, or safety of Ziphii, our users, or others. This includes enforcing our terms of service, preventing violations of our policies, and addressing security or technical issues.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be disclosed as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
- Aggregated and Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, including analytics, research, and marketing. This data is used to improve our services and understand user trends without compromising individual privacy.
Security of Your Information
Protecting the security of your information is a top priority at Ziphii. We employ a combination of technical, administrative, and physical safeguards to ensure the confidentiality, integrity, and availability of your data. Here are some key measures we take to protect your information:
- Encryption: We use industry-standard encryption protocols to safeguard your data during transmission and storage. This includes encrypting sensitive information such as payment details and personal data.
- Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your data. Access is granted based on the principle of least privilege, and our employees undergo regular training on data security and privacy best practices.
- Data Minimization: We collect and retain only the information necessary to provide our services and fulfill our legal and contractual obligations. We regularly review our data collection practices to ensure they are aligned with the principles of data minimization and purpose limitation.
- Incident Response: We have a dedicated incident response team that monitors our systems for potential security threats and responds promptly to any detected issues. In the event of a data breach, we have protocols in place to mitigate the impact and notify affected individuals and authorities as required by law.
- Third-Party Security: We carefully vet our third-party service providers to ensure they adhere to our security standards and contractual obligations. We require these providers to implement appropriate security measures to protect your data and regularly review their compliance with our policies.
- Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes. This includes penetration testing, vulnerability scanning, and risk assessments performed by both internal teams and external security experts.
While we strive to safeguard your data, it's important to recognize that no system can guarantee absolute security. Therefore, we cannot warrant or ensure the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.
By using our Services or providing information to us, you consent to receive electronic communications from us regarding security, privacy, and administrative matters related to your use of our services. In the event of a security breach affecting your data, we will make efforts to notify you electronically through postings on our services or via email.
Cross-Border Data Transfers
Ziphii operates on a global scale, and as such, your information may be transferred, processed, and stored in locations around the world, including countries outside of your own. These locations may include the United Kingdom, the European Economic Area, or other regions with varying data protection laws compared to those in your jurisdiction.
When we transfer your information internationally, we take steps to ensure that your data remains protected and secure in accordance with applicable laws. This includes implementing appropriate safeguards and mechanisms recognized by data protection authorities to ensure an adequate level of protection for your information.
It's important to note that by using our services and providing your information to us, you consent to the international transfer of your data as described in this Privacy Policy. We are committed to handling your information responsibly and in compliance with relevant data protection laws, regardless of where it is processed or stored.
Data Retention
At Ziphii, we retain the information we collect in accordance with this Privacy Policy for as long as it is necessary to fulfill the purposes outlined herein. This includes the duration of your use of our services, as well as the time required to fulfill the purposes for which the information was initially collected.
We retain your information to:
- Provide and maintain our Services effectively,
- Resolve disputes and establish legal defenses,
- Conduct audits and pursue legitimate business interests,
- Enforce our agreements and comply with applicable laws.
Our data retention procedures ensure that your information is securely stored and used only for the purposes stated in this Privacy Policy. If there are specific retention periods mandated by law or regulatory requirements, we adhere to those timelines accordingly.
Your Privacy Rights
Depending upon your location and in accordance with applicable laws, you may have certain rights regarding your personal data. These rights include:
- Right to Access: You have the right to request access to the personal data we hold about you. This allows you to receive a copy of the personal data we process and to check that we are lawfully processing it.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. This ensures that the information we hold is accurate and up to date.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no compelling reason for us to continue processing it.
- Right to Restrict Processing: You have the right to request the restriction of processing of your personal data. This allows you to ask us to suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transmit this data to another controller, where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as where we are relying on legitimate interests as the legal basis for processing.
- Rights Related to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
If you have questions about how your information is handled or wish to exercise your rights, please contact the entity (i.e., the data controller) with whom we have contracted to provide our services and process your information. In these cases, our customers act as data controllers, determining security settings, access controls, and credentials within their accounts. We will support our customers in addressing your concerns as outlined in our contract with them.
In cases where Ziphii acts as a data controller, we are responsible for managing and safeguarding your information according to applicable data protection laws. If you have any inquiries or wish to exercise your privacy rights in relation to our handling of your data, please contact us using the contact details provided in the "Contact Us" section below.
We may need to verify your identity before responding to your request. We strive to respond to all legitimate requests within one month, although this may be extended in complex cases or where multiple requests are made. We will notify you if we require more time to respond.
Please note that these rights are not absolute and may be subject to exceptions or limitations under applicable data protection laws. We will inform you if we are unable to comply with your request, stating the reasons for our decision.
Your Choices
Email Communications:
If you receive an email from us and prefer not to receive future emails, you can opt out using the unsubscribe link provided at the bottom of the email. Please note that you will still receive transaction-related emails concerning products or services you have purchased or requested. Additionally, we may send you non-promotional communications related to our services or updates to this Privacy Policy, which you will not be able to opt out of. These communications are essential for providing you with important information about your account, services, or changes to our policies.
Use of Cookies:
Ziphii uses strictly necessary cookies solely to ensure the functionality of our website. These cookies are essential for the operation of the website and as such cannot be disabled or opted out of.
Use by Children
Ziphii's services are designed for general audiences and are not targeted at children. We do not knowingly collect personal data from individuals under the age where parental consent is legally required. If we become aware that we have inadvertently collected such information without proper consent, we will take prompt and reasonable steps to delete it from our systems as soon as possible.
Parents or legal guardians who believe that we may have unintentionally collected personal information from a child under applicable legal age are encouraged to contact us promptly so that we can investigate and address the issue accordingly.
Our commitment to protecting children's privacy includes implementing appropriate measures to ensure that any personal data collected from minors is handled in compliance with applicable data protection laws and regulations. We encourage parents and guardians to educate their children about online privacy and to actively monitor their online activities to ensure a safe and secure online experience.
Changes To Our Privacy Policy
We reserve the right to update this Privacy Policy periodically at our discretion. If we make any material changes to this Privacy Policy, we will provide notice to you as required by applicable law. You acknowledge and agree that by continuing to use our services after the revised Privacy Policy becomes effective, you consent to the updated terms. It is advisable to review this Privacy Policy regularly to stay informed about how we are protecting your information and to understand your rights and responsibilities concerning your privacy.
Contact Us and Privacy Questions
If you have any questions regarding our privacy practices or this Privacy Policy, please reach out to us at privacy@ziphii.com.
To contact our Data Protection Officer, please email at dpo@ziphii.com